Contact Us

We welcome questions from researchers, authors, students, institutions, rights holders, and visitors using Zanodo.

Before contacting us, please include enough information for our team to understand the issue and locate the relevant account or repository record.

General Support

Contact us for questions concerning:

  • Zanodo accounts

  • Researcher profiles

  • Zanodo Research IDs

  • Research uploads

  • Repository records

  • Reports and theses

  • Datasets

  • Posters and presentations

  • Publications

  • Metadata corrections

  • Technical problems

  • Access or download issues

When contacting support about a specific research item, please include its Zanodo record URL or record number.

Researcher Profile and Authorship Issues

If your request concerns an incorrect author name, researcher profile, affiliation, duplicate profile, or disputed authorship, identify the affected profile or research record and explain the requested correction.

We may request additional information before making changes that affect authorship or researcher identity.

Copyright and Intellectual Property

If you believe content hosted on Zanodo infringes your copyright or another intellectual property right, please provide:

Your name and contact information; identification of the protected work; the exact URL of the Zanodo record or file involved; an explanation of your rights in the material; the action you are requesting; and any supporting information that may help us evaluate the matter.

Incomplete notices may require additional information before they can be reviewed.

Privacy Requests

Privacy-related requests may concern personal information, public profiles, unauthorized disclosure, account information, or personal data contained in an uploaded research file.

Please identify the relevant page or record whenever possible.

Do not send highly sensitive personal documents unless our support team specifically requests information necessary for verification.

Report a Research Record

A repository record may be reported when you reasonably believe it contains:

Copyright infringement, false attribution, impersonation, exposed private information, malicious files, materially deceptive metadata, unlawful content, or another serious violation of Zanodo's Terms of Use.

Disagreement with the conclusions of a research paper does not, by itself, establish a Terms violation.

Where the concern involves scientific interpretation, readers should consider the evidence, methodology, corrections, subsequent research, and applicable scholarly processes.

Security Issues

If you discover a potential security vulnerability affecting Zanodo, please report it responsibly and provide enough technical information for the issue to be investigated.

Do not exploit a vulnerability, access data that does not belong to you, disrupt the service, or publicly disclose a security issue in a way that unnecessarily puts users at risk.

Response Times

We aim to review legitimate inquiries within a reasonable period. Complex copyright, privacy, authorship, security, or research-integrity matters may require additional investigation.

Sending repeated copies of the same request will not necessarily accelerate review.

Contact Zanodo

For questions, support requests, or repository-related concerns, please get in touch with our team.

For record-specific requests, include the relevant Zanodo URL whenever possible.

Zanodo
Open Science Research Repository & Data Sharing